Frequently Asked Questions
Q - We Live Near You, Can We Collect ?
A - No, The Castle Can Only Be Delivered and Setup By Hypa Bouncers Staff.
Q - What Areas Do You Deliver To ?
A-South East London, Bromley Orpington and Swanley. North West Kent. Including Welling, Bexleyheath and Dartford should all be Free delivery. Outside these areas may incur a delivery charge.
Q - How Long Does It Take To Setup & Take Down Your Castles ?
A - On Average It Takes Around 20 mins to set, We Like To Ensure It is Secure & Safe Before Leaving. It may take longer to pack away.
Q - What Preparation Is Needed Before Delivery ?
A - Castles Must Be Placed On A Reasonably Flat Clean Grass Area, Ensure That you Have Measured Correctly And That You have Room For At Least An Additional 3ft (1m) On Each Side And At The Front Plus 4ft (1.3M) At The Rear, This Space Is Required For The Safety Pegs And Fan. The Area Must Be Clear Of Any Sharp Objects, Animal Excrement, Overhanging Trees Or Anything That May Damage The Equipment, You Should Also Be Sure That There Are No Underground Cables Or Pipes.
Q - How Is The Bouncy Castle Inflated ?
A - We Supply A Powerful Fan As Part Of The Package As Well As A 40 metre Extension Lead with RCD plug, This Will Need To Be Plugged In to Power The Fan And Must Remain On During The Hire
Q - Are You Fully Insured ?
A - We Carry Public Liability Insurance To The Value of £5,000,000
Q - When Can We Hire Your Bouncy Castles ?
A - You Can Hire Our Castles 7 Days A Week 52 Weeks A Year - Subject To Availability
Q - How Long Do We Have The Bouncy Castle For ?
A - We Normally Deliver Our Castles During The Morning, You Then Have Use Of Them Until 5pm, Later Collections Are Available At An Extra Cost, Check With Us When Booking, We Will Work With You To Make Your Party Special
Q - How Do I Know The Dates I Need Are Available ?
A-When you ring us we will tell you if the castle is available for hire.
Q - What Types Of Payment Do You Accept ?
A -Cash is paid upon delivery. If you prefer you can pay via PayPal in our eBay listings.
Q - Can We Use The Bouncy Castle In The Rain ?
A - Most Of Our Castles Are Fitted With a Cover To Protect Against Showers However We Advise That The Fan Is Switched Off And The Castle Is Not Used During Bad Weather Including Heavy Rain, Snow, Wind Etc
Q - What If The Weather Is Bad ?
A - Call us before 8:00am on the morning of your hire and we will check the forecast local to you and in the case of bad weather we will ring you and ask if you would like us to deliver or not.